Company Policy

All sales are final. However, for utmost consumer satisfaction, our customer service department will assist you with your return considering the below: Claims for damage or shortage of merchandise must be made at the time of the delivery.

Shipping Policy

Packages are shipped by UPS USPS, Ground Service,  and F.O.B. Kentucky. Upgraded methods are available, to comply with customers’ expedited needs, provided by UPS’s air service.

Carter Industries proudly ships to our Armed Forces APO/FPO customers. APO deliveries are available via US Postal Service with an additional $24.00 handling service fee.

To ensure prompt delivery, please provide a physical shipping address as we do not ship to Post Office Boxes.

Shipping rates are calculated by weight and dimensions, in addition to geographical location and service. A 2% handling and insurance charge apply to all orders.

Any orders received Monday thru Thursday will be processed within 48 hours provided the specific sizes and color you purchased are available in stock. One to two business days should be allotted for tracking information to update.

If the Bill to and Ship to addressese are different, the customer might be requested to fill out a Credit Card Charge Authorization Form.

Return Policy

  • No Returns without our authorization
  • RMA numbers are valid for 15 days after issuance with original packaging only.
  • Defective merchandise will be exchanged within the first seven days of receipt.
  • A minimum of 10% restocking fee is applied to all returns and cancellations.
  • Shipping charges are nonrefundable.

Privacy Policy

At Carter Industries Inc, your privacy is greatly respected. Our shopping cart is therefore registered with Thawte Inc., thereby encrypting all personal information submitted to us. Once received, the information is held in strict confidence. It will not be transferred to any mailing lists without the customer’s consent.

To avoid fraudulent activities being charged to your credit card account, our verification department requires exact billing addresses, as well as confirmation if merchandise is being shipped to a different location. To ensure prompt deliveries, please supply a daytime phone number, in addition to the billing number, enabling our credit staff to contact you if necessary. This will greatly expedite the processing of your order.

Still undecided with the model you’ve picked?…Want to add accessories, but haven’t researched the extra features it will add?…We have gotten the option of saving your order should you decide to place it at another time without browsing through our site again.. This grants you the opportunity to shop at your convenience without commitments or obligations, thus making your shopping experience as pleasurable as possible. Worried about security? Our order form has been designed with you in mind. Your email address, as well as the password entered initially with your information, is required when updating, thereby avoiding fraudulent accessibility.

Providing a safe and secure online environment is a vital priority at Carter NY. Our staff stands behind our guaranteed privacy policy. Rest assure that there is no one out there receiving information registered with our company. Why not offer a friend the same convenience and assurance you’re experiencing, easily done by our “Email-A-Friend” feature. A special message field is available for your suggestions, recommendations, and comments. And don’t forget to include your e-mail address for an appreciative response from your friends.

For questions or feedbacks about this privacy statement or practices of this site, contact us via e-mail at sales@carterny.com.